Cancellation & Auto-Renewal

What this covers

This policy covers paid LGCY memberships — RESERVE, SIGNATURE and BLACK — and the cancellation of orders before they ship. It forms part of the terms of service. LGCY MEMBER is free and has nothing to cancel.

Automatic renewal

Paid memberships renew automatically. A monthly membership renews every month and an annual membership every year, charged to the payment method on file at the price in force, until you cancel. There is no minimum term and no cancellation fee.

You consented to this when you joined; we repeat it here because you should not have to go looking for it. Your renewal date and price are shown in your account at all times.

We email you before an annual membership renews, and before any renewal at a price higher than the one you last paid.

How to cancel

Cancel in your account under Membership. It takes one click and takes effect immediately — no call, no retention script, no form.

If you would rather write, send a note to support@lgcyapparel.com from the address on your account and we will cancel it for you the same business day.

What happens when you cancel

Your benefits run to the end of the term you have already paid for, and the membership stops there. You keep your points, your digital closet and your order history, and your account stays open as a free LGCY MEMBER.

We do not refund a partial month or a partial year, with one exception below.

First-term refund

If you cancel within fourteen days of your first charge on a new membership and have used no member benefit in that time — no member discount, no early access, no prepaid return label — write to us and we will refund that charge in full.

Price changes

We will give you at least thirty days’ notice by email before any price increase takes effect, and the notice will tell you the old price, the new price, and the date. Cancel before that date and you are never charged the new price.

If a payment fails

We retry a failed payment over seven days and email you each time. If it has not cleared by the end of that period the membership lapses to free LGCY MEMBER. Nothing is sent to collections and no fee is charged.

Cancelling an order

We dispatch quickly, which is good for you and leaves a short window to stop an order. Write to us as soon as you can; if the parcel has not yet gone to the carrier we will cancel and refund it in full. Once it has shipped, treat it as a return.

Orders made to your own artwork cannot be canceled once production has begun, because they cannot be sold to anyone else.

Contact

support@lgcyapparel.com — LGCY APPAREL, INC., 30 N Gould St, Ste E, Sheridan, WY 82801.